Frequently Asked Questions
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
What exactly is an eSIM?
An eSIM represents a digital SIM card that enables you to set up a mobile plan with your provider without the need for a physical nano-SIM card.
How can I go about activating my eSIM?
Activating your eSIM is a straightforward process, involving three steps: 1) Pick your desired location 2) Choose a data plan 3) Scan the QR code using your phone.
What sets apart a physical SIM from an eSIM?
While a physical SIM involves a tiny chip insertion into your device, an eSIM functions as a digital SIM card enabling you to activate a mobile plan without relying on a physical nano-SIM.
How can I determine if my phone supports eSIM functionality?
You can verify eSIM compatibility for your device by visiting our designated page listing supported phones.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".